City Captain Transportation
Terms and Conditions
Welcome to City Captain Transportation. By using our services, booking a ride, or accessing our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
Clear booking terms
Reservations, confirmations, cancellations, pricing, and client responsibilities are outlined below.
Passenger standards
Respectful conduct, vehicle care, seatbelt use, and safety expectations apply to every ride.
SMS consent
Text message consent, frequency, opt-out, help, and standard messaging disclosures are included.
Services
City Captain Transportation provides professional transportation services including but not limited to airport transfers, corporate transportation, event transportation, and private car services. Our services are available to individuals and businesses who meet our eligibility requirements. We reserve the right to refuse service to anyone at our sole discretion.
Booking and Reservations
All bookings must be made in advance through our website, phone, or authorized booking platforms. A booking is only confirmed once you receive a written or electronic confirmation from City Captain Transportation. We reserve the right to cancel or modify bookings due to unforeseen circumstances including severe weather, vehicle unavailability, or force majeure events. Clients are responsible for providing accurate pick-up and drop-off information at the time of booking.
Payment and Pricing
All prices quoted are in US dollars unless otherwise stated. Payment is due at the time of booking or as otherwise agreed in writing. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. Prices may vary based on distance, vehicle type, time of day, and additional services requested. Tolls, parking fees, and applicable taxes are the responsibility of the client and may be added to the total fare.
Cancellation and Refund Policy
For regular transfer reservations in an SUV or smaller vehicle, cancellations must be made at least 48 hours before the scheduled pick-up time to avoid cancellation charges. Cancellations made less than 48 hours before pick-up, late cancellations, or no-shows may be charged up to the full fare. For vehicles larger than an SUV, including but not limited to Sprinter vans, stretch limousines, minibuses, buses, and specialty vehicles, cancellations must be made at least seven (7) days before the scheduled pick-up time. Cancellations for these larger or specialty vehicles made less than seven (7) days before service may be charged up to the full fare because vehicle, driver, and scheduling resources are reserved in advance. Refunds, where applicable, will be processed within 5–10 business days to the original payment method.
Passenger Conduct
Passengers are expected to behave respectfully toward drivers and other passengers at all times. City Captain Transportation reserves the right to terminate a trip immediately without refund if a passenger engages in abusive, threatening, or dangerous behavior. Smoking, consumption of alcohol, and illegal drug use are strictly prohibited in all vehicles. Passengers are responsible for any damage caused to the vehicle during their trip and will be charged accordingly. All passengers must wear seatbelts as required by law.
Liability and Disclaimer
City Captain Transportation shall not be liable for any delays caused by traffic, weather conditions, road closures, or other circumstances beyond our control. While we strive to provide safe and reliable service, City Captain Transportation is not responsible for any loss, damage, or injury sustained during a trip unless caused by our proven negligence. We are not liable for any lost, stolen, or damaged personal property left in our vehicles. Our maximum liability in any claim shall not exceed the total fare paid for the specific trip in question.
Privacy Policy
City Captain Transportation collects personal information necessary to provide our services, including your name, contact details, and payment information. This information is used solely for the purpose of fulfilling your booking and improving our services. We do not sell or share your personal data with third parties except as required to process payments or comply with legal obligations. By using our services, you consent to our collection and use of your personal information as described herein.
Intellectual Property
All content on the City Captain Transportation website, including text, graphics, logos, and images, is the exclusive property of City Captain Transportation and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.
Modifications to Terms
City Captain Transportation reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review these Terms and Conditions periodically.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which City Captain Transportation operates. Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us through our website or reach out to our customer service team. We are committed to resolving any issues promptly and fairly.
SMS Terms & Conditions
These SMS terms explain how City Captain Transportation handles customer care text messages, opt-in consent, opt-out requests, and standard messaging disclosures.
SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from City Captain Transportation, you may receive messages related to the following: Customer care SMS Example: "Hello, Our support team is currently assisting other customers. You can reply STOP to opt out of SMS messaging from City Captain Transportation at any time."
Message Frequency
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your customer care."
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt-in to receive SMS messages from City Captain Transportation in the following way: Verbally, during a conversation
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@CityCaptain.com Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages. Message frequency may vary
Questions about these terms?
Contact City Captain Transportation and our team will help review booking, service, or SMS questions.
This page is provided for customer reference and may be updated periodically. Continued use of City Captain Transportation services after updates constitutes acceptance of the revised terms.
