City Captain transportation help
Answers before you book.
Clear information about private rides, airport pickups, pricing, child seats, vehicles, groups, CBX transportation, and reservation policies.
Booking and pricing
What to expect before a reservation is confirmed.
How do I get an exact quote?
Use our online reservation form with the pickup, destination, date, time, passenger count, luggage, stops, and special requests. We price the requested route and vehicle from those details.
Is City Captain available 24 hours a day?
Prearranged service is available around the clock. Advance reservations are recommended, especially for early-morning airport pickups, large vehicles, holidays, and special events.
Are rides private or shared?
City Captain reservations are private, prearranged transportation. Your quote is based on the vehicle and trip requested, not a shared shuttle route.
Can I book same-day transportation?
Same-day service may be available, but it is not guaranteed. Call or request a quote as early as possible so dispatch can confirm a vehicle and driver.
How can I change my reservation?
Contact City Captain as soon as possible. Pickup time, route, passenger count, stops, or vehicle changes are subject to availability and may change the quote.
Which payment methods are accepted?
Available payment options are shown during booking or explained with the quote. A valid payment method may be required to confirm the reservation.
Airport pickups and delays
How we coordinate arrivals at SAN, CBX, and other airports.
Which airports do you serve?
We serve San Diego International Airport (SAN), Cross Border Xpress (CBX), Tijuana International Airport (TIJ), LAX, John Wayne Airport (SNA), and regional private airports, subject to availability.
Do you monitor arriving flights?
Yes. Provide the airline and flight number so our team can monitor the arrival and coordinate the pickup. Keep your phone available after landing for driver instructions.
Where will I meet my driver at San Diego airport?
The exact meeting point depends on the reserved pickup type and current airport procedures. Your confirmation and driver message will provide the correct terminal and pickup instructions.
What happens if my flight is delayed?
When a valid flight number is provided, we can monitor the arrival. Waiting time, schedule changes, and any additional charges depend on the reservation terms and will be explained for your trip.
Can I request meet-and-greet service?
Yes, meet-and-greet service may be requested for airport arrivals. Availability, meeting location, and any related airport fees will be confirmed with the reservation.
How early should I schedule an airport pickup?
Allow time for traffic, check-in, security, and airline recommendations. We can help plan pickup timing, but the traveler is responsible for meeting the airline’s check-in and boarding requirements.
Vehicles, luggage, and families
Choose capacity based on the real passenger and cargo needs.
Can I request a child seat?
Yes. Child seats are available by advance request. Include the number of seats and each child’s age and approximate weight so the correct setup can be confirmed.
What vehicles are available?
Options include sedans, premium SUVs, Tesla Model X vehicles, Mercedes Sprinter vans, stretch limousines, minibuses, and motor coaches. Availability depends on the date and trip.
How do I choose the right vehicle?
Share the passenger count, luggage, child seats, mobility considerations, and oversized items. We will recommend a vehicle with appropriate passenger and cargo capacity.
How much luggage can I bring?
Capacity varies by vehicle and group size. List checked bags, carry-ons, golf clubs, strollers, mobility devices, or other oversized items when requesting the quote.
Can we add a stop?
Yes, planned stops can be included in the quote. Unscheduled stops depend on timing and driver availability and may add time or cost.
Can I reserve a specific vehicle?
You can request a vehicle category or specific option. The exact vehicle is confirmed based on availability, capacity, and the reservation details.
Groups, CBX, corporate travel, and policies
Planning details for more complex transportation.
Can you handle groups and events?
Yes. We coordinate Sprinter vans, minibuses, coaches, and multiple vehicles for weddings, conventions, corporate events, cruise transfers, and private groups.
Do you provide CBX and cross-border transportation?
Yes. Transportation to CBX and select Mexico destinations is available. Travel documents, route requirements, timing, and vehicle availability must be confirmed for the specific trip.
Do you offer corporate accounts?
Yes. We support executive assistants, companies, recurring airport trips, meetings, events, and coordinated transportation schedules. Contact us to discuss your account needs.
What is the cancellation policy?
Cancellation terms vary by vehicle, route, event, and notice period. Review the terms shown with your quote and reservation confirmation. You can also read our terms and conditions.
What if I leave an item in the vehicle?
Contact us promptly with the reservation name, ride date, vehicle, and a description of the item. We will check with the driver, but recovery cannot be guaranteed.
Can you accommodate a special request?
Tell us before booking about child seats, extra stops, large luggage, mobility considerations, event signage, multiple vehicles, or other requirements. We will confirm what can be provided.
Still have a question?
Send the trip details for an exact answer from City Captain’s local transportation team.
