Last Updated: June 19, 2026
City Captain Transportation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our transportation services or visit our website. By using our services, you consent to the practices described in this policy.
We collect information you provide directly to us when making a booking or using our services. This includes personal identification information such as your full name, email address, phone number, and mailing address. We also collect trip-related information including pick-up and drop-off locations, date and time of travel, and any special instructions or requests. Payment information such as credit card details and billing address is collected to process transactions, though full payment data is handled securely by our payment processors. Additionally, we may collect information automatically through your use of our website, including IP address, browser type, pages visited, and cookies.
2. How We Use Your Information
The information we collect is used to provide, operate, and improve our transportation services. Specifically, we use your information to process and confirm bookings, dispatch drivers, communicate with you about your trips, and process payments. We may also use your information to send service-related communications such as booking confirmations, receipts, and updates. With your consent, we may send promotional offers and newsletters. Your data may also be used to analyze usage trends, improve our website and services, and comply with legal obligations.
3. How We Share Your Information
City Captain Transportation does not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, dispatch systems, and communication platforms, under strict confidentiality agreements. We may disclose your information to law enforcement or regulatory authorities when required by law, court order, or to protect the rights, property, or safety of our company, clients, or the public. In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.
Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device that help us remember your preferences and understand how visitors use our site. You may choose to disable cookies through your browser settings; however, doing so may limit certain features of our website. We may also use third-party analytics tools such as Google Analytics to help us understand website usage patterns. These third-party services have their own privacy policies governing the use of your data.
5. Data Security
We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL (Secure Socket Layer) technology. Access to your personal data is restricted to authorized employees and contractors who need it to perform their job functions. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide services, comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records and associated personal data are typically retained for a period of five (5) years following your last interaction with us, after which they are securely deleted or anonymized. You may request earlier deletion of your data subject to applicable legal requirements.
7. Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information that we hold. You may also request that we restrict processing of your data or object to its use for certain purposes such as marketing. To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws. You also have the right to opt out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
8. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information. If you believe we have collected information from a child, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by City Captain Transportation. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. Inclusion of a link on our website does not imply our endorsement of that site or its privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our services following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us. You can reach our team through our website's contact form or by emailing our customer service department. We are dedicated to addressing your privacy concerns promptly and transparently.